What Information We Collect and Why
When you create an account, we collect your name, email address, phone number and date of birth. This is needed to verify your identity and keep your account secure. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we record transaction references, wallet
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numbers and timestamps — enough to confirm the payment cleared and to resolve any dispute you raise. We do not store your full mobile banking PIN or password; those stay inside your own wallet app. We also collect device data: your browser type, IP address and
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session activity. This helps us detect unusual login attempts and protect your account from unauthorised access. If you contact our support team, the conversation is logged so we can follow up accurately. Cookies track your session state and preferences — you can manage these through your
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browser settings, though disabling certain cookies may affect how pages load. We retain account data for as long as your account remains active and for a period after closure as required by the obligations we operate under. Use of this platform and whether data processing applies
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to you depends on your local law and the eligible regions where access is available.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.